Payment is Non-Refundable
Price include Value Added Tax ( VAT 11% )
Please make sure your SIM card is active and work well before you leave the Airport. Otherwise we can not help you if you already leave the airport.
Here's how to register and activate e-SIM into your smartphone:
• Make sure your device supports e-SIM technology & not locked with other SIM Card carrier.
• Make sure your device is connected to the internet because the e-SIM
activation process requires an internet connection to download your eSIM profile from the server.
• Scan the QR code using your device, please wait until the activation process is complete.
• The device will download your e-SIM profile.
• After successfully scanning the QR code, the number and data package on the XL e-SIM will be automatically activated and can be used.
• For Iphone user, please go to Settings > Cellular > Choose XL e-SIM > Cellular Data Network > type all APN with : Internet
•Android eSIM setting instruction: Settings > Cellular > Add Cellular Plan > Scan QR Code or Enter Activation Code. Please refer to this for Android
• Make sure your roaming and VPN off.
*Please note: due to the Indonesian Government’s policy, you need to submit personal data (photo of passport, phone’s IMEI number (check IMEI please dial #06#), and IMEI and Passport as 1 ) in advance as a requirement to activate the eSIM Card. Not providing data in advance, may cause an activation delay
Validity
- Use your voucher on the selected date
Delivery Information
- Your eSIM QR code will be delivered to your email. Please provide us with your valid email address
- Get your eSIM QR Code within 1 day(s). If you do not receive a booking confirmation, please notify us
Cancellation policy
- No cancellations, refunds, or changes can be made
Confirmation
You'll get confirmation within minutes. If you don't see any confirmation, reach out to our customer support.
Usage reminder
Booking Guideline
- eSIM is applicable for all latest type/model of iPhone and the earliest type that available to use are : iPhone XR/XS/XS Max/11/11 Pro/11 ProMax and iPhone 11–14, Samsung Z Flip, Samsung Galaxy S20, Samsung Galaxy Fold, Samsung Galaxy S10, Samsung GalaxyS21 5G, Samsung Galaxy S22
- Before booking, please ensure your mobile device is compatible with the local network service provider. No refunds or cancellations can be made due to eSIM compatibility issues
- For further information, you can contact us
- The connection speed depends on your reception coverage and the local tele company. No refund will be issued for any speed drop
- This is a Data-only SIM card.
- For eSIM registration, we need data such as a clear passport photo and IMEI.
- The packages we offer are divided into 5 options, namely: 12GB, 22GB, 38GB, 75GB and 150GB which are all valid for 30 days.
- The usage period will be counted from the moment you first use the data in Indonesia
- If you have arrived in Indonesia, do airplane mode first to ensure your signal
Usage reminder
- Under the Fair Usage Policy, data speed and usage may be limited for users who process large amounts of data in a short period of time. This is at the discretion of the subscribed telecommunications company and may occur without prior notice
- Please refrain from extensive video streaming and/or processing a huge amount of data in a short time
- The operator is not responsible or liable for any changes made to data speed or usage. You will still be charged the agreed upon fee during your rental period
- Please note: e-SIM registration is only applicable for Non-Indonesian Passport Holder. This product is not applicable for Indonesian Passport Holder
Pay Online Now
Via TICBALI secure online payment. Please be aware our secure payment system requires you to receive a one time payment code (One Time Password or OTP), this will be sent to you via sms or email from your financial institution.
ONLY AFTER WE RECEIVE PAYMENT, YOUR BOOKING WILL BE SECURED AND CONFIRMED.
